FAQ
FAQ
What is SinoSalva?
SinoSalva is a bilingual digital platform connecting Chinese and Salvadoran businesses, investors, and professionals
through curated seminars, trade opportunities, resource libraries, and trusted networking.
Is SinoSalva affiliated with any government?
We operate independently while maintaining open cooperation with business organizations, chambers of
commerce, and government agencies in both El Salvador and China.
Do I need to create an account to access content?
Some basic content is public, but most seminars, trade directories, and investment resources require free
registration or upgraded membership for full access.
What are the benefits of membership?
Members receive priority registration for seminars, access to exclusive investment briefings,
downloadable resources, personalized dashboards, and the ability to participate in the Community Forum.
Can organizations register as members?
Yes — both individuals and organizations (companies, trade delegations, chambers) can register.
How often are seminars held?
We host seminars quarterly and organize additional special sessions as major opportunities arise.
How can I apply to speak at SinoSalva events?
Please visit our “Join as Speaker” page to submit your application. Selected speakers will be contacted
by our event team.
Are certificates provided for attending seminars?
Yes — digital attendance certificates are available for most seminars and can be downloaded from your
Member Dashboard.
How can I feature my products in the Chinese Product Showroom?
Verified suppliers can submit product listings through our Trade section. All listings undergo internal
review before publication.
Are business matchmaking services available?
Yes — SinoSalva facilitates buyer-supplier connections, investor outreach, and introductions to local
business associations upon request.
Can SinoSalva provide official investment advice?
We provide curated information, market intelligence, and contacts but do not offer licensed financial
advisory services.
How do I contact project owners directly?
For featured projects, express interest through listed inquiry forms. SinoSalva also offers facilitated
introductions for select members.
In which languages is support available?
We currently support Mandarin Chinese, Spanish, and English for customer service inquiries.
I'm having trouble accessing my account — what should I do?
Please email support@sinosalva.com — our technical team will assist you within 24–48 business hours.
How does SinoSalva protect my data and privacy?
We employ industry-standard data encryption, secure hosting infrastructure, multi-factor authentication
(MFA), and internal controls to protect user data. Please review our complete Privacy Policy for detailed
information.
Will my personal information be shared?
We do not sell or disclose user information to third parties except as required to facilitate direct
introductions you initiate, or where legally mandated. Users maintain full control over which information is
shared with project owners or partners.
Can I delete my account and personal data?
Yes — members may request full deletion of their account and all personal data by contacting
privacy@sinosalva.com. Deletion requests are processed securely in compliance with applicable privacy
laws.